Getting Started
Overview
Chatlian is a personalized chatbot that can be embedded within any website. The service consists of the following components:
- The Widget
- A Widget Dashboard
- An Analytics Dashboard
Widget
The widget is the chatbox displayed on your website. It consists of a small Javascript bundle which your website will fetch from a CDN. It's the primary interface allowing your customers to engage with your chatbot.
In the background, a customizable Large Language Model (LLM) receives and responds to your customers inquiries. The LLM is tailored to your websites content and can be customized via the Widget Dashboard on which you supply a knowledge base that is used by the model as ground truth.
Despite being advised to solely rely on the context provided by you, a LLM can never guarantee to follow the rules: Depending on your context quality, the LLM may hallucinate or give incorrect replies. We recommend observing your users chat sessions in order to fill knowledge gaps and optimize the models replies.
Widget Dashboard
The widget dashboard allows you to manage, customize and personalize all of your Chatlian widgets. The Dashboard can be accessed by clicking on a widget instance on the websites overview. It is split into three tabs: Preferences, Design and Chat Overview.
Preferences
The preferences tab allows you to provide vital information for the widget, such as the website name, url as well as website context.
The website context can be provided as plain text and will act as knowledge base for the widget. The more details you provide, the more accurate the chatbots replies will be. You can simply copy and paste content from your website into this textarea which you would like the chatbot to know about: Product information, FAQs, contact information, useful links, documentation, etc.
The website context is part of the prompt that is sent to the LLM. A larger context may result in more accurate responses, however it also results in a higher token usage, which makes it crucial to define as much context as possible in as few words as possible.
Design
The design tab allows you to adapt the widgets look to your website: Choose from a selection of presets or set the widget colors completely individually. After saving the changes the new design will be immediately rolled out to your websites widget.
Chat Overview
The chat overview tab gives you an in-depth look into your customers conversations with your chatbot. In the title you can see a hashtag which summarizes the entire conversation which allows you to quickly identify what the conversation is about.